policies
the nitty gritty
cancellation + rescheduling policy
The time you reserve in our studio with us is only for you and we do not see other clients during that time.
Short notice cancellations become unbooked time that we can no longer fill. This results in an unsustainable loss of income.
You may cancel or reschedule online 48+ hours in advance of your appointment.
If canceling within the appropriate timeframe you may use your deposit towards a service at a later date. Deposits are nonfundable.
We do not offer reschedules within 48 hours of your appointment. If you cancel for any reason with less than 48 hours prior to your appointment, you will be charged and forfeit 100% of the price of service(s).
To be fair to all clients, we cannot waive this policy for any reason.
late policy
Please don’t be late for your appointment. Please arrive 10 minutes early so that you may take care of parking, use the restroom, finish phone conversations, etc. before your appointment time starts.
Being late cuts into your service time and reduces the time we have to complete your service.
If you are any amount late you may receive a lesser service and will be charged for the service(s) booked. If you are so late you miss your appointment you will be charged and forfeit 100% of the service fee.
Please text or call us if you think you may be late because we may be able to move your appointment to another time if there is same day availability.
If that works out we will waive the cancellation price for missing the original appointment time.
To be fair to all clients we cannot waive this policy for any reason.
Additional policies
snow / storms
Holiday closes if there’s a snow emergency declared by the Mayor. If you have an appointment we will be in touch to confirm the closure and help reschedule your appointment.
If there’s winter weather but a snow emergency has not been declared then the Cancellation / Rescheduling and Late Policies above still apply.
age + Gender
We only serve individuals 18 years and older.
We only serve individuals with female anatomy for bikini, brazilian, and butt waxing services.
refunds
Your deposit is nonrefundable. You may reschedule online 48+ hours in advance of your appointment. If you cancel within the appropriate timeframe you may use your deposit towards a service at a later date.
We do not offer refunds for services or products.
Of course, if the product you purchased isn’t working out let us know and we’ll do our best to swap it for something you love.
gift cards
Please follow the expiration date listed on your gift card.
If the time has gone by and you’d still like to book please email us.