policies
cancellation + rescheduling policy
We care about your appointment. The time you reserve in our studio with us is only for you and we do not see other clients during that time.
We require 48 hour notice to cancel or reschedule appointments.
If you cancel or reschedule with less than 48 hours prior to your appointment, you will be charged and forfeit 100% of the service fee.
Please stay home if you’re sick. If you’re canceling within 48 hours due to illness, you’ll be charged the full price of the appointment and we’ll issue you a gift card in the same amount w/ a 3 month expiration.
To be fair to all clients we cannot waive this policy for any reason.
late policy
If you are late (10 minutes or less) you may receive a lesser service and will be charged for the service(s) booked. If you are so late you miss your appointment you will be charged and forfeit 100% of the service fee.
If you’re late please text or call us because we may be able to move your appointment to another time if there is same day availability. If that works out we will waive the fee for missing the original appointment time.
To be fair to all clients we cannot waive this policy for any reason.
Additional policies
snow / storms
Holiday closes if there’s a snow emergency declared by the Mayor. If you have an appointment we will be in touch to confirm the closure and help reschedule your appointment. If there’s winter weather but a snow emergency has not been declared then the Cancellation / Rescheduling and Late Policies above still apply.
age + Gender
Anyone under 18 years old will need a parent / guardian present during their appointment. We only perform private part (genitals, butts, breasts) skin treatments or waxing services on female anatomy.
refunds
Your purchase is 100% non-refundable. Once your payment is processed, we do not offer refunds.
Of course, if the product you purchased isn’t working out let us know and we’ll do our best to swap it for something you love.
gift cards
Please follow the expiration date listed on your gift card.